SJSU sucks - unpleasant experience with staff S**

Our motivation to start this blog is to write down our pleasant and unpleasant experiences when we pursue our M.B.A. at SJSU. I have quitted the program because I cannot tolerate the unprofessional professors and program administrators.

I'm not sure how many of you still call your school for help after you graduate. I do call up my undergrad school once in a while when I come across any career, legal, study abroad questions. There is always someone who can ask. Although the staff may not be able to answer all my questions, they are nice and willing to help.

So, it happens one day that I call up the program administrator and ask her a very general questions regarding the program. This program administrator, however, ask me nicely if I’m coming back to the program first before she’s willing to answer my questions. I get freaked out. When I tell her that I do not have any intention coming back, she answers me with a surprising answer, “XXXXX(my name), you are no longer in the cohort student.” And then she hangs up on me. I am blanked out coz I have never experience such kind of rude experience with any staff in my pervious schools. I always think that the school staff is kinda an image/representative of school. They should act professional and be polite esp in front of students and those who are paying for their work right?

Oh well, I tell my classmates the next day. They are not surprised either as they also lose respect for this lady already. I call and email the school and am hoping that they are aware of this matter. E**** who says she will handle this matter has never given me a reply until I email her again. And this is the reply I get from her.

XXXXX,
I have discussed your concerns extensively with Dr. J****** and also with S** C***. I understand your disappointment and your decision not to complete the MBA-One program, but from our perspective we have been and still are offering you support that is appropriate to your status as an MBA-One student.
Please let me know what you need assistance with and I will do my best to help you out. You may reach me via email or by telephone at the number listed below.
Regards,

E**** M**********, Graduate Programs Coordinator
Lucas Graduate School of Business
San José State University
One Washington Square
San José, CA 95192-0162
408-***-****

________________________________________
From: XXXXX@hotmail.com
Sent: Tuesday, March 24, 2009 11:22 AM
To: E**** M**********,
Subject: RE: experience with MBA program staff

Hi E****,

It's been more than a week since my last email. Please let me know if this case is being taken care of.

Thanks,

XXXXX
________________________________________
From: XXXXX@hotmail.com
To: XXXXXX@cob.sjsu.edu
Subject: experience with MBA program staff
Date: Fri, 13 Mar 2009 11:59:20 -0700

Hi E****,

Per our conversation earlier today, I'm writing this email to express my unpleasant experience with the MBAOne coordinator, S**, yesterday. I called S** yesterday to try finding out the definition of a "full time student" in the program. I wanted to know if I'm eligible for CXX. I have expressed my intention to S** and she has asked me if I'm interested in coming back to the MBAOne program.

However, she did not answer my question directly and said I'm no longer a cohort student. I feel that the school is not taking true interest in the wellfare of their past students. I would understand if information provided was going to be confidential or was given a more reasonable explanation as to why she is unable to answer my question directly.

I would appreciate this case be well taken care of.

Thanks,
XXXXXX

Firstly, she didnt cc Dr. J****** in the email. My question is - Did you really notify your boss? If so, why didn't you cc him? Secondly, the reply hasn’t replied anything at all. All I want is an apology for the rude behavior and hope that the school is taking care of the welfare of their current and past students. Am I asking too much for it?

There are a lot of other M.B.A. schools that are about the same price but provide better service and take care of their students and alumni. If you are serious thinking to study in SJSU for your M.B.A. Think twice!